Last updated: 25 June 2026
Flora Sentosa Sdn Bhd respects your privacy and is committed to protecting the personal data you share with us through this website, our enquiry channels, and our business communications.
1. Personal Data We May Collect
We may collect your name, company name, job title, phone number, email address, address, enquiry details, service requirements, appointment information, and any information you choose to submit through our contact forms or email links.
2. How We Use Personal Data
We use personal data to respond to enquiries, prepare quotations, arrange appointments, provide clinical waste management services, process customer feedback, improve our website and services, maintain business records, and comply with applicable legal, regulatory, safety, environmental, and operational requirements.
3. Disclosure of Personal Data
We may share personal data with our employees, authorised representatives, service providers, professional advisers, regulators, authorities, and business partners where necessary for the purposes described in this policy. We do not sell personal data.
4. Website Data and Cookies
Our website may collect basic technical information such as browser type, device information, pages visited, and general usage data. This information helps us maintain security, understand website performance, and improve the user experience. If cookies or analytics tools are used, you may manage cookie settings through your browser.
5. Data Security
We take reasonable administrative, technical, and organisational measures to protect personal data against unauthorised access, misuse, loss, alteration, or disclosure. However, no internet transmission or electronic storage method is completely secure.
6. Data Retention
We retain personal data only for as long as reasonably necessary for business, legal, accounting, operational, and regulatory purposes, unless a longer retention period is required or permitted by law.
7. Your Rights
Subject to applicable law, you may request access to, correction of, or withdrawal of consent for the personal data we hold about you. We may need to verify your identity before processing such requests.
8. Third-Party Links
This website may contain links or embedded content from third-party services, including Google Maps. Third-party websites and services are governed by their own privacy policies and practices.
9. Updates to This Policy
We may update this Privacy Policy from time to time. The latest version will be posted on this page with the updated date.
10. Contact Us
For privacy-related questions or requests, please contact Flora Sentosa Sdn Bhd at hello@florasentosa.com.my or call +(60)4.646 2712.